EnghouseAI
We are at the edge of a transformative IT era . AI has already begun revolutionizing how enterprises operate: offering predictive analytics, smartly automating repetitive tasks and personalizing user experiences amongst others and Enghouse is leading the way with AI in a secure compliant manner.
AI in Enterprise Software: A Glimpse into the Future at Enghouse
Having invested in our own IP Machine Learning (ML), Natural Language Processing (NLP) and Generative AI long before that became de rigueur, as well as deep technical collaboration with partners such as OpenAI, Enghouse is confident that the future of AI in enterprise software is even more promising. As AI models become more sophisticated, we can anticipate a surge in intelligent automation, where systems can adapt and make decisions with minimal human intervention. Moreover, the convergence of AI with other technologies like the Internet of Things (IoT) which we have invested in, and is running successfully in large projects, will further enhance data integrity, security, and real-time processing.
In essence, AI is not just an add-on but the backbone of the next-generation enterprise software. We at Enghouse are committed to increasing our investments as well as partnering with global leaders in this field to build secure enterprise products with the largest impact for our customers. Embracing it is no longer optional—it's imperative for businesses aiming to stay ahead in the competitive global market.
Vincent Mifsud
President, Enghouse Systems
AI
Driven by ever increasing needs for scale, communications networks are becoming cloud native, software defined, and automated. As we have discovered in technology, automation itself requires a level of efficiency and scale that surpasses the traditional, human driven, manual code building. This is why AI is crucial for ubiquitous communications. At the same time, the AI landscape is evolving rapidly, potentially rewarding the fast followers from the industry participants investing in the latest AI flavor du jour.
The Enghouse Networks vision for AI is platform based, high quality data driven, and outcome driven. Platform based implies the creation of seamless systems, driven by end to end processes where function and adaptive speed to change are of equal importance. The end result is a complete dataset containing end user flows, patterns, and descriptions of the infrastructure serving them. Automation and AI come into play for user intent, scaling adjustments, resiliency, and smart infrastructure builds.
Business Support Systems | Operations Support Systems
Network Infrastructure | Customer Experience | EspialTV
AI
The rapid advancement in technology has opened doors for integrating AI and Machine Learning (ML) into transportation planning and emergency systems software, promising transformative changes. These integrations can significantly improve safety, user experience, and software quality. Examples include accurate call transcription and efficient ambulance operations, which are being tested globally.
Enghouse Transportation is committed to providing innovative solutions that prioritize operational efficiency, service quality, safety, transparency, and ethical AI use. By incorporating AI and ML, Enghouse aims to lead in offering enhanced transportation and emergency services that are not only innovative but also value safety, transparency, and ethics, ensuring the best for operators, riders, and patients.
Operations Management | Fare Collection
Passenger Experience | Public Safety
Transportation Management Logistics
AI
Generative AI is revolutionizing contact centers, enhancing customer interactions and operational efficiency. Despite challenges, Enghouse is harnessing AI's potential responsibly, allowing its customers to have more personalized and efficient customer service hubs – in a secure manner.
Enghouse Interactive specializes in solutions and services designed to help companies address all aspects of their Customer Experience journey, helping them meet their business goals and transforming CX into a growth engine for businesses globally. Each area of operations we enhance using AI finds several unintended benefits. For example using our advanced ML and NLP technologies to understand customer sentiment at scale has already been used by many global enterprises to conduct Voice of Employee surveys and understand their global workforce with more granularity than standard methods.
Contact Center Software | Agent Improvement
Recording & Quality Management | Self-Service
AI for Customer Service | Outbound Communications
Analytics | Customer Insights
AI
Countless studies underline the effectiveness of video over other forms of communication. Behind the scenes, a blend of advanced technologies have been driving the video conferencing and enterprise video management transformation. AI has helped enhance video quality, optimize networks for better performance, helped broadcast enterprise townhalls live to global workforces, reduce background noise, help millions of users with virtual backgrounds and augmented reality, amongst others.
Enghouse Video provides advanced videoconferencing solutions through its two leading product suites Vidyo and Lifesize. It also has answers for what to do with all videos that each company creates – recorded calls which can be reused, training videos, etc. With advanced products like Qumu, all videos can be used in perpetuity, for public or private consumption, along with attached documents and captioning in multiple languages. These tools have helped increase productivity on onboarding of employees and customers, supercharge internal communication and training, as well as customer communication through email, websites, contact centers or AI chatbots.
Telehealth | Financial Services | Education | Judiciary
Field Services | Government & Military | Technology | Retail
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